Return and Refund Policy

MADE IN SA❤ - Please note the special information provided for each Brand in their respective categories. 


Thank you for shopping at Knot Vanilla. If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.  The following terms are applicable for any products that You purchased with Us.

 

InterpretationThe words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

DefinitionsFor the purposes of this Return and Refund Policy:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Knot Vanilla, Alberton, Gauteng, South Africa.

Service refers to the Website.

Website refers to Knot Vanilla, accessible from http://www.knotvanilla.co.za

Goods refer to the items offered for sale on the Service. Orders mean a request by You to purchase Goods from Us.


Your Order Cancellation Rights: You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.

The deadline for cancelling an Order is 24 hours from when You placed order and payment was made for the Goods.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: contact@knotvanilla.co.za

By visiting this page on our website: https://www.knotvanilla.co.za

We will reimburse You no later than 14 days from the day on which payment was made.

 

Conditions for Returns

The policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We will investigate each return case on an individual basis but remains at our sole discretion.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please contact us at contact@knotvanilla.co.za.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

Refunds (if applicable): Policy lasts 7 days. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your account, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@knotvanilla.co.za.

Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping: To return your product, you should mail your product to the address supplied by us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Getting Initmate items:

In order for the Goods to be eligible for a return, please make sure that:

The Goods are in the original packaging. Due to the nature of the product, We cannot accept return of product that has been used or damaged unless it was damaged in transit or has a manufacture fault.

The following Goods cannot be returned:

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods: You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

 

Knot Vanilla
37 Schoeman Street
Florentia
1459
Gauteng
South Africa

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


Contact us: If you have any questions about our Returns and Refunds Policy, please contact us:

By email: vanessa@knotvanilla.co.za

By visiting this page on our website: https://knotvanilla.co.za